Voltas Machine Tools is one of India's leading marketing
& servicing organizations, focused on providing
engineering solutions to Indian industry. In this domain,
Voltas has gained experience over several decades by
fulfilling machine tools needs across a wide spectrum
of manufacturing applications. In this activity, Voltas
demonstrates a strong focus towards its customer segments,
be it automotive, heavy engineering, defence, public
sector enterprises, or small & medium enterprises.
Customer focus
Voltas has a wide sales network covering eleven branch
offices all over India for easy accessibility to customers.
Many of these key locations are also equipped with service
teams to ensure quick response to customers' service
needs.
With customer expectations growing
rapidly, Voltas Machine Tools is committed to providing
excellent pre-sales to post-warranty services through
a team of qualified and experienced engineers, who are
extensively trained at manufacturers' works for servicing
sophisticated machines from different countries.
Voltas' pre-sales support includes
application engineering, time-study and the ability
to provide cost effective solutions to customer needs
from a wide range of best-in-class products. Voltas'
experience and expertise in restoring the performance
of 25-30 year-old Jig Boring Machines and other products
has given Voltas the commitment to extend its service
offerings to reconditioning and retrofitting of various
other machines, backed by the principals' support. Such
value-enhanced solutions will help Voltas increase its
strong customer base, and widen the spectrum of satisfied
customers.
Business excellence
In line with Tata policy, Voltas Machine Tools systematically
practices the Tata Business Excellence Model, and has
undertaken several initiatives in that direction with
the aim of achieving substantial growth and long term
perspective. There is constant focus on improving internal
operational efficiency and measuring satisfaction levels
of important stakeholders like customers, principals
and employees. Several measures are tracked to check
the level of internal operating efficiency.
Voltas Machine Tools was certified
for ISO 9002 in June 2000 and recertified for ISO 9001:2000
in 2003.
