Cookie Policy

 Capitalized terms used herein shall have the meaning ascribed to them in the ‘Terms of Use’ and ‘Privacy Notice’ 

 

This Cookie Policy explains how Voltas Limited (together with its affiliates, joint ventures, and subsidiaries, “Voltas”, “We”, “Us”, or “Our”) uses cookies and similar technologies when you visit or interact with Our websites, namely: https://www.voltas.com | https://www.voltasservices.com | https://www.voltas.in | http://voltbekoservices.com/| https://www.voltasbeko.com/ | https://umpesl.com/ | This policy provides detailed information about the types of cookies We use, how We use them, and your rights regarding their use and how you can manage your preference and withdraw consent. 

 

1. What are Cookies? 

Cookies are small text files that a website places on your device when you visit. These files store information about your browsing activities and preferences, enabling features such as secure logins, personalized settings, and analytical insights. They help us improve our websites' performance, enhance user experience, provide personalized content and ads, and analyse traffic patterns. We may also use web beacons (also known as pixel, tags or clear GIFs), which are electronic images that collect limited information to help us understand user behaviour and engagement. Web beacons are responsible for collecting limited information e.g., a cookie number, time and date of a page view, and description of the page on which it resides. 

 

2.  Why Voltas Uses Cookies?  

Voltas uses cookies to: 

  • Enable core site functionality (e.g., user logins, security features) 

  • Understand user behaviour for analytics 

  • Personalize and improve your browsing experience 

  • Provide targeted advertisements 

  • Remember your preferences such as language and region 

  • Optimize site performance and measure response to campaigns 

  • Optimize services provided to visitors/users 

These technologies enable us to understand how users navigate through our website and interact with different features, allowing us to make informed decisions for improving our Services. 

 

3. How Voltas Uses Cookies?  

We may engage third-party service providers to analyze your website usage for the purpose of personalisation and advertising on our behalf. These third parties collect and share aggregated data about website visits, sometimes correlating this information with IP addresses to track page usage. However, such tracking requests and cookies are only activated upon receiving explicit user consent. We ensure that personal information collected via cookies is processed with user consent. Users are provided with clear options to manage their cookie preferences and can opt in or out of specific categories of cookies at any time. Our system maintains a record of the types of cookies authorized by each user to ensure adherence to their preferences. 

    1. First-party cookies are those that are set directly by Voltas when you visit our websites. These cookies are essential for delivering core functionalities such as secure login, session management, remembering user preferences (e.g., language or region), and ensuring the proper display and behaviour of site elements. Because they originate from the domain you are actively visiting, they help us provide a consistent, secure, and personalized experience across your interactions with our Platforms.

  1. Third-party cookies, on the other hand, are set by domains other than Voltas—typically through integrations with external service providers such as analytics platforms (e.g., Google Analytics, Microsoft Clarity), advertising networks, social media plugins, or marketing tools. These cookies track your browsing behaviour across different websites to help us: 

  • Analyse user engagement and improve our services, 

  • Display personalized advertisements tailored to your interests, 

  • Integrate multimedia content (such as YouTube videos), 

  • Enable sharing of content on social media platforms. 

Voltas only deploys third-party cookies after obtaining your explicit consent, in accordance with applicable data protection laws. You are always given the choice to accept, reject, or manage the use of such cookies through our cookie preference centre settings or your browser configuration. 

 

4. Types of Cookies We Use 

(a) Necessary Cookies (First-Party)

These cookies are essential for the website to function properly. They enable basic features such as navigation, secure logins, and access to areas of the website. These cookies are required to deliver the requested service, or resource. If these cookies are not enabled, your request cannot be fulfilled and shall impact the functionality and security of our website. The purpose of these trackers is to oversee vital actions, such as fetching visual elements of the website, and page resources, or managing user login and logout, to ensure the requested service's security and effectiveness, authentication, and load balancer inquiries. The necessary cookies tha we deploy are listed in the cookie preference centre.

(b) Performance and Analytics Cookies 

These cookies help us understand how users interact with the website by collecting information on user visits, page performance, and error messages. All collected data is anonymized and used to improve functionality. These cookies are essential for enhancing the performance and functionality of  our website. They allow us to track the efficiency of our website's technical operations, such as ensuring fast page loading times, optimizing server response times, and identifying any technical issues that may arise during your visit. Performance cookies also help us measure the effectiveness of any enhancements or updates we make to the website's infrastructure. The information collected by these cookies is aggregated and anonymous, and it is used solely for the purpose of improving the overall performance and user experience of our website. If you choose to disable these cookies, we may not be able to ensure the optimal performance of our website during your visit.

(c) Functional Cookies 

These cookies enable the website to provide enhanced functionality and personalization, such as remembering language preferences, font size, customized settings or login credentials, to provide you with a more tailored and efficient browsing experience.  Functionality cookies also facilitate features such as saved shopping carts, login credentials for secure areas of the website, and personalized content recommendations. The information collected by these cookies is anonymized and aggregated, and it is solely used to improve the functionality and usability of our website. If you opt out of these cookies, certain features and personalized settings may not be available to you, and your browsing experience may be less optimized.

(d) Targeting and Advertising Cookies (First-Party) 

These cookies are set by Voltas and are used to deliver personalized ads and content based on your activity and preferences on its website. They help with tracking pages and products, the user views, build user profiles for relevant ad targeting. 

(e) Targeting and Advertising Cookies (Third-Party) 

These cookies are used by third-party advertising partners to track browsing habits and display relevant ads across websites. These cookies are intended to improve the relevance of advertisements and content on this site and on third-party media. When we deliver promotional messages or exhibit such content, our aim is to provide you with the most fitting ads and offers, carefully aligned with your preferences or those likely to genuinely capture your attention. These cookies may specifically handle personal data linked to your individual preferences, your engagement with our products and/or services, and your consumption patterns. 

 

Last updated on 7th November 2025.