Terms & Conditions- Product Warranty

    Air Conditioners- Lifetime Warranty on Inverter Compressor
    • 10 Years warranty on invertor compressor* is applicable on purchase of Voltas Inverter ACs only, made till 30th June 2023 for all customers.
      {*As per E-Waste Management rules - 2018 Guidelines, the average life of an AC (excluding Centralized AC) is 10 years (which defines the lifetime of the inverter compressor in the offer)}
    • Warranty of 9 years (108Months), on the compressor of Inverter Air Conditioner and 4 years (48 Months) on the compressor of Fix Speed Air Conditioner, this additional compressor warranty is applicable after the completion of 1st year warranty. In this warranty period of compressor, the purchaser shall be, only entitled to repair/replacement of compressor at free of cost, wherein the additional/ancillary cost associated with Gas, Labour, Transportation or any other parts shall be borne by the purchaser.
    • In the case of any Promotional/Extended warranty scheme launch, there will be no further extension of additional warranty of compressor (i.e. maximum warranty life for compressor is standard Warranty 1year+ Additional warranty of 4year or 9year basis on type of product).
    • To avail Services, call to be registered with Voltas by using WhatsApp Number 9650694555or Customer Care call center number 9650694555/1860 599 4555, wherein only cleaning or the unit/part in the unit due to dust accumulation on portions of the unit, general explanations are not to be considered as defect.
    Air Coolers- 1 Year Warranty on all Air Coolers
    • The warranty card entitles you to:
      • Repair or replacement free of charge of any defective/faulty part(s) of the Air Cooler for a period of 12 months from the date of purchase.
      • The defective part/material shall be replaced with a functionally working equivalent part.
    • Free after sales service during the above mentioned period is available within the municipal limits of the city or town where the company's office or your dealer is located.
    • The warranty is valid only when:
      • The application has been installed, used & maintained in accordance with the instruction manual.
      • The warranty card & cash memo duly signed by the authorized dealer are presented with the complaint.
    • The appliance has not been opened or tempered with, by any unauthorized person.
    • The warranty does not apply for:
      • Damages due to chipping, peeling, plating and denting.
      • Breakage or damage to components made out of Bakelite, Urea, ABS, SAN and such plastic materials, rubber parts & cord.
    • Normal wear & tear of parts.
    • Damage resulting from accidents, mishandling or negligence on part of the customer.
    • If the original serial number is removed, obliterated or altered from the Air Cooler.
    • Lability for consequential loss or damage is neither accepted nor implied.
    Commercial Refrigerators- 4 Year Comprehensive Warranty on Freezers and Coolers
    • 4 Year Promotional Comprehensive Warranty is on purchase of all Chest Freezer, Chest Coolers, Convertibles & Glass Top models applicable for purchase from our retail channel partners & voltas.com customers only, and not for Flipkart, Amazon, and other e-Commerce customers.
    • To avail this special extended warranty, end consumer has to simply send a SMS ‘WTA’ to 92895 25321 within 7 days of purchase. Our call center will call the customer to take all required details. Once registration is done, a confirmation mail will be sent to customer email id.
    • On Extended Warranty Gas Charging & Labour cost will be excluded.
    Visi Cooler, Water Cooler & Water Dispenser- 1 Year Comprehensive Warranty
    • Year Comprehensive Warranty is on purchase of all Visi Cooler, Water Cooler & Water Dispenser Range from our retail channel partners and online partners.
    • Labor charges & Preventive Maintenance after one year to be borne by the customer.
    • To avail this extended warranty, end consumer has to simply send a SMS ‘WTA’ to 92895 25321 within 7 days of purchase. Our call center will call back the customer to take all required details. Once registration is done, a confirmation mail will be sent to customer email id.