Privacy Policy

 Capitalized terms used herein shall have the meaning ascribed to them in this ‘Privacy Policy’ and the ‘Terms of Use’. 


Voltas Limited Limited (together with its affiliates, joint ventures, and subsidiaries, “Voltas”, “We”, “Us”, or “Our” or the “Company”), place paramount importance on safeguarding the privacy and security of your personal information and data (hereinafter referred to as “Personal Data”), consider trust as Our top priority and take the protection of your Personal Data very seriously. We want you to feel safe using our websites and portal such as https://www.voltas.com, https://www.voltasservice.com https://www.voltas.in, http://voltasbekoservice.com/, https://www.voltasbeko.com/, https://www.umpesl.com/, services, mobile applications, and solutions (collectively referred to as “Platform(s)”).   

This Privacy Policy (informs you of the way in which We collect, process, use, transfer, and store your Personal Data when you use Platform(s), as well as your rights in relation to the Personal Data. In doing so, We ensure that your privacy must be protected through lawful and proper means of managing Personal Data. Therefore, We have implemented this Privacy Policy (hereinafter referred to as “Privacy Policy”). Please read this Privacy Policy carefully prior to accessing Platform(s) or availing Our services, as offered on these Platform(s). By accessing and using Platform(s), you hereby acknowledge that you have read, understood, and agree to the processing of your Personal Data in accordance with the terms of this Privacy Policy and Our Terms of Use available at.  

 

1. Scope 

This Privacy Policy applies to you when you visit Platform(s) or when you browse or interact with Platform(s) to avail Our products or Services or for any other activity carried out on the Platform(s). 

 

2. Personal Data We Collect and Purpose for Processing 

We only collect relevant Personal Data. The types of Personal Data relating to you that We may collect, and the purposes for which We process this Personal Data, depends on the nature of your interaction with Us. Please read the table below for more information, including the purposes under which We collect and process your Personal Data. 

 

When Do We Collect Your Personal Data 

Types Of Personal Data That We May Process 

Purpose For Processing Personal Data 

 

When you visit the Platform(s) or browse or interact with the Platform(s) to avail our products or services or for any other activity carried out on the Platform(s). 

 

Name, title, gender, Email address, Location details/address, Phone number, Current employment details, Technical information (including your IP address, domain name, type of browser and operating system used) 

 

 

To provide the services you request, to customize your user experience and to improve the Platform(s) and services, to inform you about online and offline services and updates, to customize your experience, to analyze how the Platform(s) are used, diagnose service or technical problems and maintain security, to explore career opportunities with Us 

 

 

When you register on the Platform(s) by way of account creation. 

 

Name, Email address, Phone number and Sign in with third party 

 

To establish identity and verify the same, to monitor, improve and administer the Platform(s), to provide Our services, to send communication notifications, for information regarding the services requested by you or process queries and applications that you have made on the Platform(s), to manage Our relationship with you and inform you about other services We think you might find of some use 

 

When you visit the Platform(s), through First party cookies. And Third-party cookies.  

 

 

Please refer to Clause 3(c) below and Our cookie policy  

 

Please refer to  Clause 3(c) below and Our cookie policy  

 

When you get in touch with us through Our ‘Contact Us’ facility on the Platform(s). 

 

Name, Email address, Mobile number and Address 

 

 

When you voluntarily write to Us with a question or to ask for help with respect to an order or delivery related query. 

 

When you login into Voltas ‘Selfcare Portal’ on the Platform(s). 

 

 

Phone number, Email and Address (After Login) 

 

 

For services, enquiry and sales related issues. 

 

When you opt for Our ‘Call Back Feature’ on the Platform(s). 

 

 

Phone number 

 

For services, enquiry and sales related issues. 

 

When you opt for ‘Service Escalation’ feature on the Platform(s). 

 

 

Email id 

 

To resolve your service escalation requests. 

 

To stay in touch by subscribing to Our newsletter, latest offers and promotions.  

 

 

Email address and Mobile number 

 

To provide/share newsletters and marketing communications. 

 

If you subscribe to ‘Our Blog’ section. 

 

 

Name and Email 

 

 

 

 

To provide information about products and services and share newsletters. 

 

If you offer or provide services to Us as Our vendor. 

 

Mobile, Email, Address, Name, Financial information, GSTN, PAN, Geo-location 

 

 

For registration purpose and business transactions. 

 

To apply for a career opportunity with Us. 

 

Name, Email address, Phone/Mobile number, Location, Current employment details, Resume/Curriculum Vitae (CV) 

 

 

Legitimate Interests (evaluative purposes): 

For fulfilling Our staffing requirements. 

 

From third party payment gateways 

 

Financial information e.g.- UPI, financial institution details, Name, Email, Address, Mobile 

 

 

For providing products and services and confirming transactions and/or purchases of product or availing of services. 

 

For sharing Personal Data with Our affiliates, subsidiaries and group companies. 

 

 

Personal Data including but not limited to Name, Age, Email, phone number 

 

Fulfilling Our obligations under Our agreement with Our affiliates, subsidiaries and group companies for business purposes. 

 

From third party service providers when you use Our service channels via Call Centre, IVR, Website, Social Media, Dealer-app, Sales and Service Dealer, Dealer app, SR Import, Pm schedule.  

 

Name, Email, Address, Mobile 

 

This is used by Voltas and Voltas’ third-party service providers to cater and fulfill your service requests raised using Call Centre, IVR, Website, Social Media, Dealer-app, Sales and Service Dealer, Dealer app, SR Import, Pm schedule. 

 

Personal Data will not be further processed in a manner that is incompatible with these purposes. It is clarified that any data which does not reveal your specific identity, does not relate to an identified or identifiable individual, information that is publicly available, information about software and hardware usage, or any anonymized or aggregated data (hereinafter referred to as “Other Information”) is not considered as Personal Data. 

3. Information We collect automatically 

 

(a) Device and Log information 

When you access the Platform(s), We collect information that web browsers, and servers typically make available, including the browser type, browser version, IP address, unique device identifiers, language preference, referring site, the date and time of access, and operating system.  

 

(b) Usage information 

We collect information about your usage of the Platform(s). We also collect information about what happens when you use the Platform(s) (e.g., page views, interactions with other parts of Our services, time and date of your visit, the time spent on those pages and other diagnostic data). We use this information to supply the Platform(s) to you, get insights on how people use the Platform(s) so that We can make the Platform(s) better, and understand and make predictions about user retention and interest highlighted. 

 

(c) Information from Cookies 

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. They are small data files placed on your device that a website stores on your computer while you are browsing a website. We may collect information about you using cookies. We utilize cookies to accumulate small fragments of information on designated portions of the application to facilitate analysis of the Platform(s) and user engagement. Cookies are used to reduce the frequency of password entry during a session. Cookies further assist Us in obtaining information beneficial for tailoring services more precisely to your interests. We use third party cookies on the Platform(s). Use of this information helps Us identify you and to make the Platform(s) more user friendly. We may use cookies and other technologies to store your preferences and settings, help you with signing in, provide targeted ads and analyse Platform(s) operations. Please refer to Our cookie policy available at for more information. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your device. Although you are not required to accept cookies when you visit the Platform(s), if you set your browser to reject cookies, you may not be able to use all of the features and functionality of the Platform(s). 

 

(d) Usage of third-party AI tools 

We may use third-party artificial intelligence (AI) tools and services to support various functions of the Platform(s) and services, such as data analysis, personalization, and content optimization. These AI tools may process certain types of Personal Data, such as device information, interaction history, browsing behaviour, or other usage data, to help Us deliver more relevant content, improve performance, and enhance user experiences. The data processed by these tools is subject to strict contractual safeguards and is handled in compliance with applicable data protection laws. We only engage with third-party providers that maintain appropriate security measures and privacy practices. While We take reasonable steps to ensure that Our AI service providers comply with relevant data protection laws, We do not control how these third-party tools operate or process data, once it is, shared in accordance with Our agreements. We encourage you to review the privacy policies of these third-party providers for more information on how they handle your data. By using the Platform(s) and availing our services, you acknowledge and agree to Our use of such AI tools under the terms described in this Policy. 

 

(e) Failure to Provide Personal Data We Request 

We need your Personal Data to comply with business and/or legal obligations or to perform Our services, failure to provide this Personal Data may impact Our ability to provide Our services. 

 

4. Personal Information for Making Payment on the Platform(s) 

Please note that when you use the payment feature on the Platform(s), We do not collect any financial information or any other personally identifiable information (at the time of payment). The Platform(s) may also be utilized under relevant contractual arrangements with respective payment gateways for enabling making payments on the Platform(s).  

When you use any payment feature on the Platform(s), certain financial information may be required to facilitate the processing of such payments. You are to note that the Platform(s) engage with third party payment service providers/ third party payment gateways to enable you to process your payments in connection with the use of any payment feature. You will be required by such third-party payment service providers to provide certain Personal Data to facilitate financial transaction on the Platform(s). Please note that to this extent, you will be subject to the terms of use and privacy policy that is maintained by such third-party service providers and the Platform(s) do not collect any such financial transactional information. The Platform(s) will only check and validate the status and success of such financial transaction from such third parties and maintain the validated information in relevant ledger for providing and fulfilling Our Services and products.  

 

5. Marketing And Promotional Communications 

We may use your email address to send Our newsletters and/or for marketing communications. If you no longer wish to receive these communications, you can withdraw your consent by following the instructions contained in the emails you receive or by contacting Us at dataprotection@voltas.com. 

 

6. Children Data 

Platform(s) are not directed at children who are under the age of 18 years and are solely intended for adults. We do not knowingly collect Personal Data from children under the age of 18 years. Our Services are not directed at anyone who is under the age of 18 years, nor do We collect any Personal Data from anyone who is under the age of 18 years. If You are under the age of 18 years, please do not use the Platform(s) and do not submit any personal information/Personal Data to Us. If you have a reason to believe that a child under the age of 18 years has provided Personal Data to Us, through the Platform(s) please contact us at ‘Contact Us’ section mentioned below and We will endeavour to delete that Personal Data from Our database. 

 

7. Retention - How Long We Keep Your Personal Data? 

We only retain your Personal Data for the period required to fulfil the purposes for which it was collected and processed in accordance with applicable laws or until you withdraw your consent and in accordance with our retention policies. For instance, if you have provided Personal Data while raising a query, We may retain this Personal Data if your account still is active on Our system. If your Personal Data is no longer needed for such purposes, We will promptly remove it or anonymize it by removing any identifiable details. Nevertheless, there are certain circumstances where We may need to keep your Personal Data for legitimate business or legal reasons or provide substantial evidence of record. These may include obligations related to compliance with applicable laws, for regulatory compliance, audit, accounting contractual purposes or reporting requirements. Additionally, certain data may be kept for extended periods to fulfil purposes such as ensuring security, preventing fraud and abuse, keeping financial records and/or to resolve any future dispute.  

We regularly review Our data retention policies to ensure compliance with applicable laws. We may retain Other Information indefinitely or to the extent allowed by applicable laws. Our retention guidelines/policy is applicable even when you no longer are using the Platform(s) or availing Our services. 

 

8. Your Rights 

You can exercise the following rights as provided under applicable laws:  

  1. Right to Access Information about Personal Data 

The right to obtain confirmation and summary of whether Personal Data is being processed and, if so, the processing activities undertaken and to access that data, or any other information related to the Personal Data and its processing. 

 

  1. Right to be Informed 

You have the right to request, at any time, information regarding the identities of all other data fiduciaries and data processors, if applicable, with whom your Personal Data has been or will be shared by Us, along with a description of the Personal Data being shared. 

 

  1. Right to Correction 

The right to request the correction or amendment of inaccurate or incomplete or outdated Personal Data. 

 

  1. Right to Erasure 

The right to request the deletion or removal of Personal Data under certain circumstances. 

 

  1. Right to Grievance Redressal 

The right to easily access grievance resolution mechanisms against any action or failure on Our part, related to Our responsibilities and concerning our handling of your Personal Data. 

 

  1. Right to Nominate 

The right to appoint another person, to act on your behalf in case of mortality or incapacity. In this context, “incapacity” refers to the inability to exercise rights due to mental unsoundness or physical infirmity. 

To exercise any of the above-mentioned rights, please contact Us at dataprotection@voltas.com for further guidance. Upon verifying the authenticity of such a request, We will process such requests in accordance with applicable data protection and privacy laws of India. Please note, to protect your privacy, We will take steps to verify your identity before processing and fulfilling your request. 

 

9. Security of Your Personal Data 

The security of your Personal Data is of utmost importance to Us. We take reasonable measures to safeguard the information you provide, ensuring protection against loss, unauthorized access, disclosure, and misuse. We take appropriate technical and organizational measures to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your Personal Data, in accordance with Our internal security procedures. These measures are designed to align with the sensitivity of all the Personal Data We collect, process, and store, as well as the current advancements in technology. We work hard to protect your Personal Data from unauthorized access, alteration, disclosure or destruction, including taking steps which include: 

  1. All Personal Data during transit and at rest and use is encrypted with the use of Secure Sockets Layers (SSL) or TLS based encryption, for the transmission of the information;  

  1. We review Our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to Our systems; 

  1. We restrict access to Personal Data to Our authorised personnels and third parties who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations; 

  1. Compliance with applicable laws, rules and regulations; 

  1. We regularly review this Privacy Policy and make sure that We process your information in ways that comply with it; 

  1. Storing Personal Data on secure cloud servers with appropriate firewalls. 

  1. Anti-malware and intrusion detection systems are utilised to guard against unauthorized access to Our network; 

  1. Implementation of multi-factor authentication system to access your account and profile; and 

  1. We maintain your Personal Data on servers located in India. Data protection laws vary among countries, with some providing more protection than others. We also comply with certain legal frameworks relating to the transfer of data as mentioned and required under the Information Technology Act, 2000 or other applicable data protection laws. 

However, it is important to note that due to the inherent nature of communication and information processing technology, We cannot guarantee absolute security against external intrusions while transmitting data over the Internet or when it is stored in Our systems. Given the nature of internet transactions, We do not take any responsibility for the transmission of Personal Data you provide to Us or on the Platform(s). Any transmission of your Personal Data on the internet is done at your risk.  

We do not take any responsibility for you or any third party circumventing the privacy settings or security measures contained on the Platform(s). You also agree and understand that data transmission over the internet may be liable to risk and We would assume no liability for any disclosure of information due to errors in transmission issues or unauthorized third-party access to the Platform(s) or databases.  

You acknowledge that as a registered user on the Platform(s) you are responsible for maintaining the security of your account such as your account login credentials and passwords, and that you should not provide these credentials to any unauthorized user or third party. If it comes to your knowledge or if you have reason to believe that your account credentials have been stolen or been made known to others, you must contact Us immediately at the ‘Contact Us’ section as provided on the Platform(s) you visit. You acknowledge that you are responsible for all acts done, using your account login credentials. We are not responsible if someone else accesses your account on account of your failure to maintain the security of your account credentials. If We determine that you are engaged in malicious activity on the Platform(s), such as data scrapping, privacy violations, illicit data mining, profiling, or the unauthorized transmission of user data/Personal Data, or hampering the use of the Platform(s), We shall block your access to the Platform(s) and your account may not be ever retrieved.  

 

10. Third Party Links and Websites 

Platform(s) may contain links to other sites operated by third parties, including social media websites, communication channels and services. We are not responsible for information on these sites, nor for services or products offered by them. By providing these links We do not imply that We endorse or have reviewed these sites. Use of these sites, including transmitting your Personal Data to them, is at your own risk. The information that you share with these sites will be governed by the specific privacy policies and terms of service of these third-party sites and not by this Privacy Policy. Please contact those sites directly for information on their privacy practices and policies. Their data collection practices, and their policies might be different from this Privacy Policy and our Terms of Use and We neither have control over any of their policies nor do We have any liability in this regard. 

We remain committed to protecting your Personal Data and ensuring compliance with the applicable laws.  

 

11. Analytics 

We use cookies from third-party partners such as Google Analytics, Microsoft Clarity, Shopify inter- alia for marketing and analytical purposes. These third-party cookies help Us understand how Our customers use the Platform(s).  You can read more about how Google uses your Personal Data here. You can also opt-out of Google Analytics here. You can read more about Microsoft Clarity here, here and here. For Shopify cookies please refer here.

 

12. How We Share Your Personal Data 

We may disclose and share your Personal Data with:   

  1. Our parent and subsidiary company, affiliates, or collaborated institutions 

  1. Third-party service providers who provide services to Us have access to your Personal Data. For the purposes described above, We engage service providers to provide their services, including (without limitation) payroll managers, delivery and logistics partners, payment processors. These parties may access, use, process or store Personal Data in the course of performing the services We have hired them to provide. 

  1. Third parties where We have a duty to or are permitted to disclose your Personal Data by law such as Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend Our legal rights 

  1. To Our authorised personnels on a need-to-know basis only 

  1. Our existing or potential agents or business partners 

  1. We and Our affiliates may disclose and transfer your information and Personal Data to a third party: (i) if We assign Our rights regarding any of the information to a third party or (ii) in connection with (including negotiations for) a corporate merger, consolidation, restructuring, sale of certain of Our ownership interests, assets, or both, or other corporate change, including without limitation, during the course of any due diligence process 

  1. External consultant or auditors engaged by Us, for internal audits or otherwise, for ensuring compliance with applicable laws 

Voltas may share/ transfer your Personal Data with its affiliates, group companies outside India for its business purposes. For this purpose, Voltas will enter into data transfer agreement which incorporates the standard contractual clauses for the transfer of data to outside India. 

 

13. Privacy Grievances/Contact Us 

If you have any questions about this Privacy Policy, wish to exercise your rights under applicable laws, have concerns about privacy of your Personal Data or any privacy related grievances in respect of the Platform(s), then please contact Us through any of the following methods: 

📧 Email | dataprotection@voltas.com  

📫 Postal Address | Voltas House ‘A’, Dr Babasaheb Ambedkar Road, Chinchpokli, Mumbai- 400 033. 

We will make every effort to respond to your inquiry promptly and ensure that your privacy rights are respected and upheld. 

 

14. Updates To This Privacy Policy 

By using the Platform(s) and Our products and services / or by providing your information, you consent to the collection and use of the Personal Data you disclose during your interaction with Us in accordance with this Privacy Policy, including but not limited to your consent for collecting, processing, using, sharing, storing and disclosing your Personal Data and Other Information as per this Privacy Policy. 

We reserve the right to amend/update this Privacy Policy from time to time to reflect changing legal requirements or Our processing practices. Any such changes will be posted on Our Platform(s) and will be effective upon posting. If We make a material change to this Privacy Policy, We will provide you with notice in accordance with the applicable laws to inform you of such material changes or updates.  

Your continued use of the Platform(s) after any changes to this Privacy Policy are posted, will be considered as deemed acceptance of those changes. The date of the latest version of the Privacy Policy will be identified at the bottom of the Policy. 

 

Last updated on 7th November 2025