Return and Refund policy
Capitalized terms used herein shall have the meaning ascribed to them in the ‘Terms of Use’ and ‘Privacy Policy’
At Voltas Limited (together with its affiliates, joint ventures, and subsidiaries, “Voltas”, “We”, “Us”, or “Our”), Our ‘Return/Replacement and Refund Policy’ allows you to return or replace a product if the product received is damaged, defective, incorrect, or significantly different from what was purchased or there is a significant delay in delivery. Please read all sections carefully to understand the conditions and cases under which returns will be accepted. This policy applies to all products purchased from Voltas directly both through online and offline medium.
1. Return/Replacement Initiation and Approval Process
Category |
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Return/Replacement Window |
For non-installable products (non- open box) such as Air Cooler, Iron, Semi-Automatic Washing Machine, Microwave Oven, you can initiate product return/replacement within 7 business days from date of delivery. In case of open box delivery, return/replacement can be made immediately/instantly. For Installable Products such as A/C, Watercooler, Dishwasher, SBS Refrigerator, Water Heater, You can initiate product return/replacement within 7 business days from date of installation. Note: Please do not open the packing/box until the brand authorised technician visits Your place for installation or a demo (only applicable in case of no open box delivery).
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How do I raise Return/Replacement request? |
For wrong/damaged (patent defect)/delayed delivery:
In case of a defective product (latent defect) Reporting the defect: Such defects to be reported by You at the time of visit against service request number (SRN). Such SRN can be generated by You at the details as provided below. Once SRN is generated, a technician will visit the Customer(s) and evaluate the product/defect in accordance with Our standard service PQR process to qualify for a return or replacement request. You can contact Voltas at the details provided in the Contact Us Section below. In both the cases above, Voltas reserves the right to investigate and determine, at its sole discretion, whether:
Voltas shall have sole right to accept or reject Return/Replacement in all cases on merits of the case and the decision of Voltas shall be final in this regard. |
Eligible Return/Replacement reasons |
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Returns Will Not Be Accepted If |
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2. Returns Pick-Up
In case of return/replacement, the product will be picked up by the delivery agent of Voltas from the delivery address.
3. Processing Period – Replacement or Refund
(a) For Products with damage/defect (patent)/wrong product/delay in timeline
Voltas will try and resolve the issue within 14 days.
(b) For products with defect (latent)
Voltas will try and resolve the issue within 21 days.
(c) Refund
Refunds, if any, shall be made to the same payment method or issuing bank from where the initial payment was received, without any deduction. However, if a product is returned after 1 (one) year from purchase, Voltas will have the right to make deductions from the cost subject to Voltas depreciation policy. The customer will have no right to object to any such deductions.
4. Contact Us – Order Updates
For any return/replacement related query please reach out to us at:
💬 WhatsApp 9650694555 | 📞 Call 18605994555 | 📧 Email vcare@voltas.com | 🛒Order Updates | 🔗 Visit us at voltasservice.com | Contact US - Order Updates
Last updated on 26th Aug 2025.