Return and Refund policy


Capitalized terms used herein shall have the meaning ascribed to them in the ‘Terms of Use’ and ‘Privacy Policy’ 


At Voltas Limited (together with its affiliates, joint ventures, and subsidiaries, “Voltas”, “We”, “Us”, or “Our”), Our ‘Return/Replacement and Refund Policy’ allows you to return or replace a product if the product received is damaged, defective, incorrect, or significantly different from what was purchased or there is a significant delay in delivery. Please read all sections carefully to understand the conditions and cases under which returns will be accepted. This policy applies to all products purchased from Voltas directly both through online and offline medium. 

1. Return/Replacement Initiation and Approval Process 

Category 

Details  

 

Return/Replacement Window 

 

For non-installable products (non- open box) such as Air Cooler, Iron, Semi-Automatic Washing Machine, Microwave Oven, you can initiate product return/replacement within 7 business days from date of delivery. In case of open box delivery, return/replacement can be made immediately/instantly.

For Installable Products such as A/C, Watercooler, Dishwasher, SBS Refrigerator, Water Heater, You can initiate product return/replacement within 7 business days from date of installation.  

Note: Please do not open the packing/box until the brand authorised technician visits Your place for installation or a demo (only applicable in case of no open box delivery). 

 

 

How do I raise Return/Replacement request? 

 For wrong/damaged (patent defect)/delayed delivery: 

  • To Initiate request, You can reach out to Us using the contact details as provided below to raise a direct return/replacement request for the product. 

  • When placing such request, You are required to provide reasons for such return/replacement along with relevant supporting documents. This includes showing damage to the product/packaging/ pictures of damaged/wrong product/delayed delivery timelines etc. to substantiate its claim. For example: For damaged and wrong product, You need to share product images, all sides of brand box as well as product; In case of damaged product, image of damaged part to be shared. 

  • If a product is damaged or defective at the time of its delivery to You, You should make a specific remark on the delivery acknowledgement. You must contact Voltas from the receipt of the damaged or defective product at the details provided in the Contact Us Section below.  

In case of a defective product (latent defect) 

Reporting the defect: Such defects to be reported by You at the time of visit against service request number (SRN). Such SRN can be generated by You at the details as provided below. Once SRN is generated, a technician will visit the Customer(s) and evaluate the product/defect in accordance with Our standard service PQR process to qualify for a return or replacement request. You can contact Voltas at the details provided in the Contact Us Section below. 

In both the cases above,  Voltas reserves the right to investigate and determine, at its sole discretion, whether:  

  • the product was Dead on Arrival (DOA) or damaged before delivery to Your address; 

  • the product is the same as the product that was shipped to You;  

  • If there has been a delay in delivery; 

  • the product is in its original condition (with brand's/manufacturer's box, MRP/MSRP tag intact, user manual, warranty card and all the accessories therein).  

  • The Return/Replacement is eligible as per Our standard service PQR process. 

Voltas shall have sole right to accept or reject Return/Replacement in all cases on merits of the case and the decision of Voltas shall be final in this regard. 

 

Eligible Return/Replacement reasons 

 

  • Dead on arrival (DOA) 

  • Defective or Damaged Product 

  • Wrong product received 

  • Used Product/Broken Seal 

  • Delayed delivery 

 

Returns Will Not Be Accepted If 

 

  • Product You deem no longer in need or a change of mind. 

  • Product that does not fall under the criteria defined for Return/Replacement under this policy. 

  • Product evaluated as functionally ok by Our service engineer or which do not satisfy Our PQR process. 

  • Product that have been tampered with or are missing serial numbers, accessories/components, combo or freebies received with the purchase. Product damaged due to the act/misuse of the Customer(s). 

  • Reasons are related to subjective or perceptive aspects like performance not as per expectation, colour shade, texture difference etc. 

  • If the product does not meet the condition as defined under warranty manual. 

 

2. Returns Pick-Up 

In case of return/replacement, the product will be picked up by the delivery agent of Voltas from the delivery address. 

 

3. Processing Period – Replacement or Refund   

(a) For Products with damage/defect (patent)/wrong product/delay in timeline  

Voltas will try and resolve the issue within 14 days. 

(b) For products with defect (latent)  

Voltas will try and resolve the issue within 21 days.

(c) Refund 

Refunds, if any, shall be made to the same payment method or issuing bank from where the initial payment was received, without any deduction. However, if a product is returned after 1 (one) year from purchase, Voltas will have the right to make deductions from the cost subject to Voltas depreciation policy. The customer will have no right to object to any such deductions.  

4. Contact Us – Order Updates 

For any return/replacement related query please reach out to us at: 

💬 WhatsApp  9650694555 | 📞 Call  18605994555 | 📧 Email  vcare@voltas.com  | 🛒Order Updates | 🔗 Visit us at  voltasservice.com | Contact US - Order Updates 

 

Last updated on 26th Aug 2025.