Our 'Return/Replacement and Refund Policy' allows you to return or replace a product under the following circumstances:
The product received is damaged, defective, incorrect, or significantly different from what was purchased.
There is a significant delay in delivery.
Please read all sections carefully to understand the conditions and cases under which returns will be accepted. This policy applies to all products purchased from Voltas directly both through online and offline medium.
Capitalized terms used herein shall have the meaning ascribed to them in the ‘Terms of Use’ and ‘Privacy Notice’.
Section A: Return/Replacement Initiation and Approval Process.
Return Window:
Time Period:
For Non-Installable Products: Air Cooler, Iron, Semi-Automatic Washing Machine, Microwave Oven.
For Installable Products: A/C, Watercooler, Dishwasher, SBS Refrigerator, Water Heater.
For non-installable products (non- open box): You can initiate product return/replacement within 7business days from date of delivery. In case of open box delivery, return/replacement can be madeimmediately/instantly.
For Installable Products:You can initiate product return/replacement within 7 business days from date of installation.
Note: Please do not open the packing/box until the brand authorised technician visits Your place for installation or a demo (only applicable in case of no open box delivery).
How do I raise return/replacement request?
Return/Replacement request can be made for the eligible reasons in the following manner:
For wrong/damaged (patent defect)/delayed delivery:
Initiate request:You can reach out to Ususing the contact details as provided belowto raise a direct return/replacement request for the product.
Return/Replacement request can be made for the eligible reasons in the following manner:
For wrong/damaged (patent defect)/delayed delivery:
Initiate request:You can reach out to Ususing the contact details as provided belowto raise a direct return/replacement request for the product.
Supporting documents: When placing such request, You are required to provide reasons for such return/replacement along with relevant supporting documents. This includes showing damage to the product/packaging/ pictures of damaged/wrong product/delayed delivery timelines etc. to substantiate its claim. For example:
For damaged and wrong product,You need to share:
(a) product images, all sides of brand box as well as product;
(b) In case of damaged product, image of damaged part to be shared.
Delivery acknowledgment: If a product is damaged or defective at the time of its delivery to You, You should make a specific remark on the delivery acknowledgement. You must contact VOLTAS fromthe receipt of the damaged or defective product at the details provided below.
Reporting the defect: Such defects to be reported by You at the time of visit against service request number (SRN). Such SRN can be generated by You at the details as provided below. Once SRN is generated, a technician will visit the Customer(s) and evaluate the product/defect in accordance withOur standard service PQR process to qualify for a return or replacement request.
Investigation: In both the cases above, VOLTAS reserves the right to investigate and determine, at its sole discretion, whether:
the product was dead on arrival (DOA) or damaged before delivery to Your address;
the product is the same as the product that was shipped to You;
If there has been a delay in delivery;
the product is in its original condition (with brand's/manufacturer's box, MRP/MSRP tag intact, user manual, warranty card and all the accessories therein).
The return/replacement is eligible as per Our standard service PQR process.
Final decision: Voltas shall havesole right to accept or reject return/replacement inall cases on merits of the case and the decision of VOLTASshallbe final in this regard.
Eligible return/replacement reasons
Dead on arrival (DOA)
Defective or Damaged Product
Wrong product received
Used Product/Broken Seal
Delayed delivery
Returns Will Not Be Accepted If
ProductYou deem no longer in need OR a change of mind.
Product that don’t fall under the criteria defined for Return/Replacement under this policy.
Product evaluated as functionally ok by Our service engineer or which do not satisfy Our PQR process.
Product that have been tampered with or are missing serial numbers, accessories/components, combo or freebies received with the purchase. Product damaged due to the act/misuse of the Customer(s).
ProductYou deem no longer in need OR a change of mind.
Product that don’t fall under the criteria defined for Return/Replacement under this policy.
Product evaluated as functionally ok by Our service engineer or which do not satisfy Our PQR process.
Product that have been tampered with or are missing serial numbers, accessories/components, combo or freebies received with the purchase. Product damaged due to the act/misuse of the Customer(s).
Reasons are related to subjective or perceptive aspects like performance not as per expectation, colour shade, texture difference etc.
If the product does not meet the condition as defined under warranty manual.
Section B: Returns Pick-Up
In case of return/replacement, the product will be picked up by the delivery agent of VOLTAS from the delivery address.
Timeline for refund or replacement:
For Products with damage/defect (patent)/wrong product/delay in timeline- VOLTAS will try and resolve the issue within 14 days.
For products with defect (latent)- VOLTAS will try and resolve the issue within 21 days.
Section C: Refund
Refunds, if any, shall be made to the same payment method or issuing bank from where the initial payment was received, without any deduction. However, if a product is returned after 1 (one) year from purchase, Voltas will have the right to make deductions from the cost subject to Voltas depreciation policy. The customer will have no right to object to any such deductions.
Section D: Contact Us
For any return/replacement related query please reach out to us at:
