VOLTAS INDEPENDENCE DAY CAMPAIGN – OFFERS: TERMS & CONDITIONS

(This offer is available only at your nearest Authorized Voltas Dealer and Brand Store. Applicable to residential customers only and is not valid for Commercial AC customers.)

A.Exchange Offer  

  1. The Exchange Offer is valid only on the exchange of branded ACs in complete set form. The exchange is decided at the sole discretion of the retailer and is subject to the condition of the AC. It is the retailer’s sole discretion to accept or refuse to buy a pre-owned AC from the prospective buyer under this offer seeing the condition and its decision shall be final without any recourse to Voltas.  
  2. Once the customer opts for Exchange offer, dealer will collect the old unit in his warehouse and bill new unit by giving exchange discount of Rs 5000/-. Dealer must provide customer invoice (customer purchase AC under exchange scheme) with recycler / vendor at the time old AC pickup.
  3. Execution of Exchange offer will be considered only if Dismantle & Installation happened through service with customer call registration.

 B. Installation & Uninstallation Offer  

  1. The Dealer/customer need to register service request for Exchange AC dismantling with Voltas Customer care (WhatsApp -9650694555, Customer care Number- 9650694555, sms-56677 with Key word "AC”). The customer need not pay any charges for De- Installation/ Dismantling.  
  2. The Dealer/customer need to register service request for Installation with Voltas Customer care (WhatsApp -9650694555, Customer care Number- 9650694555, sms-56677 with Key word "AC").
  3. This offer is applicable to residential customer only. The offer is not valid for any commercial AC customer.

 C. Comprehensive Extended Warranty

  1. Extended Warranty Detail:

    1. Customer who will Purchase Product under Voltas Extended warranty scheme will get Additional 4year warranty for functional parts including Gas Charge required to repair product (Part covered like IDU PCB, Display PCB, ODU PCB, Blower Motor, Swing motor, ODU Fan Motor, Evaporator Coil, Condensor coil, Compressor, Sensor), Plastic parts and remote not covered.
    2. Labor Charges as applicable for Part replacement and Gas Charge Repair during Extended warranty to be paid by customer.
    3. In Extended warranty any Service where Warranty covered Parts/Gas not used will be on chargeable basis.
    4. Execution of Exchange offer will be considered only if Dismantle & Installation happened through service with customer call registration.
    5. Offer is applicable for Domestic Customer.
    6. Offer is applicable for Window AC & Split AC.     
  2. This offer is applicable to residential customer only. The offer is not valid for any commercial AC customer.                                                                          
  3. Product and Comprehensive Warranty Registration:
    1. To avail of the comprehensive warranty, the customer must register the product by sending an SMS with the text "WTA" to the number +91 9289525321.
    2. After sending the SMS, the customer will receive an inbound call to capture their data for warranty registration.
    3. Customer will get system generated Extended warranty registration certificate for Extended warranty coverage.                                             
  4.   Authorized Service Center for AC Installation:
    1. The customer is required to get the AC installed through Voltas Authorized Service Centers only. Using unauthorized service centers may void the warranty.                                                                            
  5.   Preventive Maintenance Services:                                                           
    1. From the 2nd to the 5th year of the warranty period, the customer must undertake two paid preventive maintenance services every 6 months.
    2. These maintenance services must be scheduled irrespective of the season, including winter.
    3. To inform customer for Preventive services Voltas will share PM service schedule web-link to customer at registered mobile number.
    4. To request these maintenance services, the customer can contact Voltas customer care through the following channels:
      • WhatsApp: +91 9650694555
      • Customer Care Number: +91 9650694555
      • SMS: Send "AC" to 56677

 D. Voltas Cashback Construct 

Products

3  Months

6 Months

9 months

12 Months

Cashback Capping

EMI

Cash Back

EMI

Cash Back

EMI

Cash Back

EMI

Cash Back

Max Cashback

Air Cooler, Comm. Ref.

YES

NIL

YES

NIL

NIL

NIL

NIL

NIL

-

& Vectra - FSAC

Vectra – FWAC & Vectra - 4 Step Adj.  (other than 5 Star)

YES

5%

YES

5%

YES – CIB

5%

NIL

NIL

Rs.1500

All Vectra ISAC (5 Star)

YES

7.50%

YES

7.50%

YES – 4%
(LCEMI)

7.50%

NIL

NIL

Rs. 3000

Vertis - 5 Step

YES

10%

YES

10%

YES – 4%
(LCEMI)

10%

YES – 4%
(LCEMI)

10.00%

Rs.4000

Verdant  - 6 Step Adj. + HEPA/UVC

YES

15%

YES

15%

YES – 4%
(LCEMI)

15%

YES – 4%
(LCEMI)

15.00%

Rs.8000

Terms and Conditions for the Cashback Offer:

  1. Up to 15% cashback is only available on retail sales and not on online purchases made through voltas.com.
  2. The cashback offers (up to 15%) is applicable for selected Voltas Air Conditioner models on Easy EMI transactions. 
  3. The maximum cashback amount that can be credited is Rs.8000 for Voltas ACs..
  4. The offer is valid for 3, 6, 9, and 12 EMI transactions on selected banks, including ICICI Bank, Bank of Baroda, Federal Bank, and Yes Bank Credit Cards, but only on selected categories of products.
  5. The Maximum Cashback Amount for ICICI Bank is restricted up to Rs.4000..
  6. For selected categories of Voltas ACs, beyond 4% interest on 9 and 12 months EMI will be borne by the customer.
  7. The 3 months EMI option is not applicable on HDFC Credit Cards and Debit Cards.
  8. The offer is valid from 1st August 2023 till 30th September 2023.
  9. Eligible cardholders will receive the cashback amount printed on the charge slip. 
  10. The amount mentioned on the charge slip will be considered final for the cashback offer. 
  11. The cashback offer is valid only on Easy EMI transactions made using the "Brand EMI" option through Pine Labs. 
  12. The same offers are available on ShopSe, PayTM, Benow, and Innoviti platforms for selected categories and banks. 
  13. The cashback will be credited 90 days after the offer end date on a best effort basis. Reversed or canceled transactions will not qualify for the cashback. 
  14. GST on the Interest Component will not be reversed. 
  15. The offer is valid for a limited period and can be discontinued at the discretion of the brand. 
  16. As per RBI guidelines, interest will be applicable for EMI transactions as per the charge slip, and it will be posted back along with the cashback amount. 
  17. A fee of Rs.199+ GST will be applicable on all HDFC Credit Card and Debit Card transactions. 
  18. PF (Processing Fee) on bank credit cards and debit cards is at the sole discretion of the bank, and the brand has no role in such charges. 
  19. The offer is valid only on Retail Credit Cards held by individuals and not on Corporate, Business, Commercial Credit Cards, and NRI cards. 
  20. Queries regarding the offer will be valid for escalation only up to 60 days from the posting date. After 60 days, neither Voltas nor the bank is liable for any cashback postings. 
  21. For cashback eligibility, the transaction should happen under the "Brand EMI" option on Plutus machines only for Pine Labs. 
  22. Customers can avail cashback on only 1 transaction per card during the offer period. 
  23. Models eligible for cashback may be changed or removed during the offer period at the discretion of the company. 
  24. The definition of MBO's (Multi-Brand Outlets) and Brand Shops is as per the brand guidelines and may change over time. 
  25. Any dealer can be removed or added to the offer at any given point in time without informing any bank. It is at the sole discretion of the brand. 
  26. In case multiple offers are available simultaneously, no two offers can be combined by the participant unless specified by the bank. 
  27. All taxes, duties, levies, or other statutory dues and charges payable in connection with the benefits under the offer will be borne solely by the customer. Neither the bank nor Voltas will be liable for any such taxes, duties, levies, or statutory dues.
  28. The offer is valid only for offline purchases and is applicable only at authorized dealers mapped with the Aggregator. 
  29. By availing this offer, the customer is deemed to have read, understood, and accepted these terms and conditions. 
  30. This offer is applicable to residential customer only. The offer is not valid for any commercial AC customer.

Please note that the information provided above is based on the given terms and conditions and is subject to change based on the warranty policy of the company. Customers are advised to refer to the official warranty documentation or contact Voltas customer care for the most up-to-date and accurate information.